Gaylord Palms Resort Complaint

Reviewed by Jenboss2000

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Gaylord Palms Resort: Pick a different location

This once great destination has gone way downhill. They didn't honor our reservation for a room with two queen beds and instead gave us a king for a family of four. This meant our two teenagers had to sleep on cots. The hotel was grossly overcrowded causing major crowds and lines at every turn. The pool was overflowing with people and seemed like a hazard to anyone brave enough to swim. Valet was horrendous , retrieving our car took half an hour. Housekeeping was marginal at best as we never got fresh towels upon cleaning. I strongly suggest you make plans to stay at a different hotel when visiting the area.

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Review Rating: 2 out of 5
Reviewed By: Jenboss2000
Company: Gaylord Palms Resort
Date Added: 1 year ago

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Gaylord Palms Resort Complaint